What is Staffing Metrics in HR ?

Staffing Metrics essentially are indicators of staffing performance.

Good metrics need to be:

In tandem with the organisational goals

Trackable

Consistent

Actionable

Predominantly there are four broad functional areas which are measured:

Productivity : The Unit of Service or the UOS is a commonly used metric which is basically calculated by dividing the number of things an employee does in a period of time with the total number of working hours in that period. Unproductive employees increase costs for the organisation and improving efficiency becomes very important.

Cost of Labor: The common metrics used include overtime costs, per unit costs of labor, cost of unproductive labor, payroll costs etc.

Satisfaction levels: Employee and Customer satisfaction are metrics which are determined using research surveys.

Retention: It is important to retain existing employees by providing them opportunities to grow as hiring new employees involve a cost. The annualized turnover rate is a common metric used.

Level of Recruitment: The costs involved and the time taken to recruit new employees are metrics used here.

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Compiled by: Dr. PBS. KUMAR