Reason being cameras bundled with cell phones are outselling stand alone cameras. Now, what
prevents the cell
phone from replacing the camera
outright? Nothing at all. One can only hope the Sonys and Canons are taking
note.
Try
this. Who is the biggest in music business in India? You think it is HMV
Sa-Re-Ga-Ma? Sorry. The answer is Airtel. By selling caller tunes (that play
for 30 seconds) Airtel makes more than what music companies make by selling
music albums (that run for hours).
Incidentally
Airtel is not in music business. It is the mobile service provider with the
largest subscriber base in India. That sort of competitor is difficult to detect,
even more difficult to beat (by the time you have identified him he has already
gone past you). But if you imagine that Nokia and Bharti (Airtel's parent) are
breathing easy you can't be farther from truth.
Nokia
confessed that they all but missed the smart phone bus. They admit that Apple's Iphone and Google's
Android can make life difficult in future. But you never thought Google was a
mobile company, did you? If these illustrations mean anything, there is a
bigger game unfolding. It is not so much about mobile or music or camera or
emails?
The
"Mahabharat" (the great Indian epic battle) is about "what is
tomorrow's personal digital device"? Will it be a souped up mobile or a
palmtop with a telephone? All these are little wars that add up to that big
battle. Hiding behind all these wars is a gem of a question – "who is my
competitor?"
Once
in a while, to intrigue my students I toss a question at them. It says
"What Apple did to Sony, Sony did to Kodak, explain?" The smart ones
get the answer almost immediately. Sony defined its market as audio (music from
the walkman). They never expected an IT company like Apple to encroach into
their audio domain. Come to think of it, is it really surprising? Apple as a
computer maker has both audio and video capabilities. So what made Sony think
he won't compete on pure audio? "Elementary Watson". So also Kodak
defined its business as film cameras, Sony defines its businesses as
"digital."
In
digital camera the two markets perfectly meshed. Kodak was torn between going
digital and sacrificing money on camera film or staying with films and getting
left behind in digital technology. Left undecided it lost in both. It had to.
It did not ask the question "who is my competitor for tomorrow?" The
same was true for IBM whose mainframe revenue prevented it from seeing the PC.
The same was true of Bill Gates who declared "internet is a fad!" and
then turned around to bundle the browser with windows to bury Netscape. The
point is not who is today's competitor. Today's competitor is obvious.
Tomorrow's is not.
In
2008, who was the toughest competitor to British Airways in India? Singapore
airlines? Better still, Indian airlines? Maybe, but there are better answers.
There are competitors that can hurt all these airlines and others not
mentioned. The answer is videoconferencing and telepresence services of HP and
Cisco. Travel dropped due to recession. Senior IT executives in India and
abroad were compelled by their head quarters to use videoconferencing to shrink
travel budget. So much so, that the mad scramble for American visas from Indian
techies was nowhere in sight in 2008. (India has a quota of something like
65,000 visas to the U.S. They were going a-begging. Blame it on recession!). So
far so good. But to think that the airlines will be back in business post
recession is something I would not bet on. In short term yes. In long term a
resounding no. Remember, if there is one place where Newton's law of gravity is
applicable besides physics it is in electronic hardware. Between 1977 and 1991
the prices of the now dead VCR (parent of Blue-Ray disc player) crashed to
one-third of its original level in India. PC's price dropped from hundreds of
thousands of rupees to tens of thousands. If this trend repeats then
telepresence prices will also crash. Imagine the fate of airlines then. As it
is not many are making money. Then it will surely be RIP!
India
has two passions. Films and cricket. The two markets were distinctly different.
So were the icons. The cricket gods were Sachin and Sehwag. The filmi gods were
the Khans (Aamir Khan, Shah Rukh Khan and the other Khans who followed suit).
That was, when cricket was fundamentally test cricket or at best 50 over
cricket. Then came IPL and the two markets collapsed into one. IPL brought cricket
down to 20 overs. Suddenly an IPL match was reduced to the length of a 3 hour
movie. Cricket became film's competitor. On the eve of IPL matches movie halls
ran empty. Desperate multiplex owners requisitioned the rights for screening
IPL matches at movie halls to hang on to the audience. If IPL were to become
the mainstay of cricket, as it is likely to be, films have to sequence their
releases so as not clash with IPL matches. As far as the audience is concerned
both are what in India are called 3 hour "tamasha" (entertai nment).
Cricket season might push films out of the market.
Look
at the products that vanished from India in the last 20 years. When did you
last see a black and white movie? When did you last use a fountain pen? When
did you last type on a typewriter? The answer for all the above is "I
don't remember!" For some time there was a mild substitute for the
typewriter called electronic typewriter that had limited memory. Then came the
computer and mowed them all. Today most technologically challenged guys like me
use the computer as an upgraded typewriter. Typewriters per se are nowhere to
be seen.
One
last illustration. 20 years back what were Indians using to wake them up in the
morning? The answer is "alarm clock." The alarm clock was a monster
made of mechanical springs. It had to be physically keyed every day to keep it
running. It made so much noise by way of alarm, that it woke you up and the
rest of the colony. Then came quartz clocks which were sleeker. They were much
more gentle though still quaintly called "alarms." What do we use
today for waking up in the morning? Cell phone! An entire industry of clocks disappeared
without warning thanks to cell phones. Big watch companies like Titan were the
losers. You never know in which bush your competitor is hiding!
On
a lighter vein, who are the competitors for authors? Joke spewing machines?
(Steve Wozniak, the co-founder of Apple, himself a Pole, tagged a Polish joke
telling machine to a telephone much to the mirth of Silicon Valley). Or will
the competition be story telling robots? Future is scary! The boss of an IT
company once said something interesting about the animal called competition. He
said "Have breakfast …or…. be breakfast"! That sums it up rather
neatly.
—Dr. Y. L. R. Moorthi is a professor at the Indian
Institute of Management Bangalore. He is an M.Tech from Indian Institute of
Technology, Madras and a post graduate in management from IIM, Bangalore.
No comments:
Post a Comment